About returns and after-sale service

KUMIHO offered you the 15 days no reason return, and more important if you want to repair you silicone breast after a long time, you just need pay for the post fee and we’ll repair it for you for free.

If you need to return the goods, please contact us and provide relevant information about the order. After receiving the goods, we will refund the money to you. Please make sure that the product is not damaged and will not affect the secondary sale, otherwise it will not be returned.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Note!
All clearance sale products and customized products cannot be returned or replaced after purchase, including Color 4 "brown" and darker color silicone products, products with open anus, customized zipper and other customized products.

Any question please feel free to contact us.

E-Mail Address: after-sales@kumiho-crossdress.com
Website: https://kumiho-crossdress.com

For US client, the items in our US warehouse we will deliver within 2-7 business days after shipping. Most items are in our warehouse in Commerce, CA, USA.

For non-domestic orders outside the United States, shipping time depends on destination and courier, Shipping costs depend on distance and weight of the item. For more information, see shipping costs on the checkout page.

Be sure to leave your correct address, zip code, mobile phone number (not a landline phone number), and the recipient's name (must be 2 or more words, not shorthand). We use Post Service or E-PACKET by default in standard delivery. Please note that the shipping time doesn’t include 2-7 days processing time.

Shipping Rate and Estimated Shipping Time:

FREE Domestic Shipping - 3-7 Business Days		FREE
International Shipping (UPS) - 5-10 Business Days (Canada)		FREE
International Shipping (Local Post) - 7-15 Business Days (Europe, UK, Asia, Australia, New Zealand)		FREE
International Shipping (Local Post) - 12-25 Business Days (Latin America, South Africa, etc)		$30

After shipping, you will receive an email with your tracking number once your order ships. If you haven’t received tracking info within 7 days, please contact us. Affected by Covid-19, there will be some delay on the delivery.

When the courier is being delivered, please pay attention to the tracking information and receive the package in time, otherwise the courier will be returned or destroyed.

If there's issue of your package, we will contact you via mail, please add support@kumiho-crossdress.com to your email address book.

There are no sensitive information on your package, don’t worry about privacy issues.
Feel free to contact us:
E-Mail: support@kumiho-crossdress.com
Website: https://kumiho-crossdress.com